Returns & Exchanges

A clear path for frame concerns.

If your Eyeloria eyewear is not the right fit, arrives with an issue, or needs review, contact us before sending anything back. We will guide the next step for eligible returns, exchanges, or support review.

Refined sunglasses and optical frames arranged in a clean eyewear setting — **Start with support**
Contact Eyeloria before returning eyewear so we can review the order and provide the correct instructions.

Contact Reach out before sending any eyewear back.

Review Eligibility is checked against item condition and order details.

Exchange Available options depend on frame availability.

3–5 Business days is the standard shipping timeline for new shipments.

Eligibility made simple and precise.

Eyewear is personal, so every return or exchange request is reviewed with care. The goal is to protect lens surfaces, frame quality, and a fair experience for every Eyeloria customer.

01 / First step

Contact us first

Email Eyeloria with your order details before sending any product back. We will review your request and provide next-step instructions.

Please include your order information and the reason for the request.

02 / Condition

Keep items protected

Returned eyewear should be unused, clean, undamaged, and kept with included packaging or accessories whenever possible.

Items with wear, scratches, or missing parts may not qualify after review.

03 / Issues

Damaged or incorrect items

If your order arrives damaged, incorrect, or incomplete, contact us promptly with clear photos and order information.

Photos help our support team understand the concern quickly.

04 / Exchanges

Frame availability

Exchange options depend on product availability. If an exact frame is unavailable, we can help review other suitable options.

A new shipment follows the standard 3–5 business day delivery timeline.

Person wearing modern sunglasses in clean editorial daylight

Request process

Please do not send eyewear back without instructions.

Returns and exchanges move smoothly when the request is reviewed first. This helps us confirm the correct address, condition requirements, and next action for your Eyeloria order.

Step 01 Email info@eyeloria.xyz with your order details, contact information, and reason for the request.

Step 02 Wait for Eyeloria support to review the request and provide return or exchange instructions.

Step 03 Package the eyewear carefully, keeping lenses protected from pressure and friction during transit.

Step 04 After review, eligible returns or exchanges are handled according to the approved next step.

How to keep your request review-ready.

Condition matters with eyewear. Before contacting support or packaging a frame, keep the product protected and document any issue clearly.

Lens surfaces

Avoid new marks

Keep lenses away from rough fabric, paper towels, keys, coins, and hard surfaces while the request is being reviewed.

Place eyewear inside its case whenever possible.

Frame shape

Do not adjust forcefully

If the fit feels off, avoid bending temples, bridges, or rimless areas aggressively before contacting support.

This helps us review the frame in its received condition.

Packaging

Keep accessories together

Hold on to included cases, cloths, packaging, and inserts until your return or exchange review is complete.

Missing items may affect eligibility after review.

Documentation

Send clear photos

For damaged, incorrect, or incomplete orders, include photos that show the frame, lenses, packaging, and issue clearly.

Good photos help reduce back-and-forth.

Premium eyeglasses displayed with a clean optical lifestyle mood

Returns require approval.

Unapproved packages may not be accepted. Always contact Eyeloria first for the correct review and return instructions.

Exchanges depend on stock.

Frame color, lens type, and size availability can change. If a preferred option is unavailable, support can help review alternatives.

Shipping timing still applies.

Approved exchange shipments follow Eyeloria’s standard 3–5 business day shipping timeline after dispatch.

Support review

Need help with a return or exchange?

Contact Eyeloria with your order details, photos if relevant, and the email used at checkout. We will review your request and guide the next step.

Email info@eyeloria.xyz · Phone 6207484598 · 703 E Cottonwood, Coldwater, KS 67029